We hope you are delighted with your purchase. However, if you are not completely satisfied with your order please contact us within 14 days of receipt for a replacement or refund. You may cancel an order at any time before it has been processed for shipping. To cancel an order please contact us via email. We try to process returns as quickly as possible but sometimes it can take up to 7 days during busy periods. If you have any queries about an item you have returned please contact us.